Returns & delivery
£2.95 when you spend under £50.
Free when you spend over £50.
Flat rate £12.
Rest of the world
Flat rate £20.
In light of COVID-19 we are extending our returns policy from 14 to 30 days.
If, for whatever reason you're not satisfied with your purchase we are happy to offer a 30 day return policy for all regular-priced items unless faulty, returned to us in a saleable condition. To keep the soles clean please try the shoes on with a carpeted floor. If your shoes were purchased with a protective layer (you'll find on some Alberto Zago styles) it must not be removed. They must not be worn outside and must be in their original packaging.
Sale items need to be exchanged or returned within 30 days of purchase.
If your shoe was purchased online please follow the return instructions included in your delivery. For shoes purchased from a pop-up don't hesitate to contact us on email@example.com.
Please note that online refunds may take up to 7 working days from when we receive the returned shoes during times of a Covid lockdown.